Second Time Around - Consignment shop rip-off

Philadelphia, Pennsylvania 4 comments
Not resolved

It's not safe to leave your good clothes at Second Time Around, especially at their consignment store in Philadelphia. Thieves abound. And the store won't pay you for what's stolen.

I dropped off a number of items three months ago and signed a contract that evidently relieved them of all liability. No one said to my face that if something of mine was stolen, I would not be paid for it. Coincidentally, the three most expensive items I left were all stolen.

I complained to the manager and sent an email to their headquarters (they have shops in a number of cities). The answer I received today from the Philadelphia store was "sorry about that." They have no intention of paying me anything for what was lost.

I just want other consumers to beware of this store. If their clothes are high end, there's a good possibility shoplifters will pick them off the racks. It would be better to give those clothes to friends or relatives.

Review about: Clothing.

Comments

Anonymous
#1329087

is anyone having problems getting paid for consignment items? I haven't received my feb payment yet and the company keeps giving me a run around

Anonymous
Philadelphia, Pennsylvania, United States #1064105

The same thing happened to me! I lost one expensive skirt I had never even worn and a pair of Italian boots. I would never go into that store again.

Anonymous
#1064099

I consigned an expensive Bottega Veneta bag at the Scarsdale, NY Second Time Around.When I returned within the consignment period to pick it up, I was told that it had been donated.

The store manager said that on the contract it is stated that if the manager decides later that a consigned item is "unacceptable", you have to come and pick it up. She claimed that she telephoned me several times, leaving messages. I never received them, nor did they email me. When I left the bag for consignment, along with other clothes, it was deemed acceptable at that time.

The bag was the most expensive item and it was in perfect condition.I am quite sure that the bag was confiscated by the store.

Anonymous
#706286

If their policy about stolen clothing was written on the contract, they were not obliged to verbally mention it as it is perfectly logical that you would read the contract before signing it; your signature equals agreement.

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